Shipping policy
Order Processing
At Torqy Solutions, every product is carefully inspected, tested, and packaged before shipment.
Please allow 1–2 business days for order processing after your purchase is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
We proudly ship from the United States.
Estimated Delivery:
USA (Domestic): 3–7 business days
Canada: 5–10 business days
International: 7–15 business days
Delivery times may vary based on location, carrier delays, or seasonal demand.
Shipping Methods
We use trusted carriers such as:
USPS
UPS
FedEx
A tracking number will be emailed to you as soon as your order is shipped.
Tracking Your Order
Once your order is dispatched, you will receive an email with:
Tracking number
Carrier link
Estimated delivery date
Please allow 24–48 hours for tracking updates to begin showing.
Shipping Fees
Shipping fees are calculated at checkout based on your:
Location
Shipping method
Package weight
Free shipping promotions apply automatically when eligible.
Lost or Stolen Packages
Torqy Solutions is not responsible for:
Packages marked delivered by the carrier
Incorrect shipping addresses provided by the customer
However, we will support you in working with the carrier to locate the package.
Wrong Address Disclaimer
If you entered the wrong address, please contact us within 12 hours at:
After this window, we cannot guarantee changes since orders may already be processed.
International Shipping (Optional)
For international orders, duties, customs fees, and taxes (if applicable) are the responsibility of the customer.
Please check your country’s import policies before ordering.
Delivery Delays
Although rare, delays may occur due to:
Weather conditions
Carrier issues
Customs inspections
Holiday seasons or high-volume periods
We appreciate your patience during such events.
Contact Us
If you have questions regarding your shipment, please contact our support team: